What is your Refunds / Cancellations policy?
If you would like to cancel your pledge, please do so before payment has been processed. Once the payment is processed, cancellations will no longer be accepted.
There are no refunds. The funds collected from this project will be used to produce the pins, so please cancel your pledge before the project ends and funds are collected.
Last updated: September 03, 2026 14:42
How does the Pixel Pals freebie pin work?
In order to get the freebie pin, you need to back at least 3 projects participating in the Pixel Pals cross collab here: https://www.backerkit.com/c/collections/pixel-pals
Once the projects have funded, all pin backers who back 3 or more projects get a pin.
Last updated: September 03, 2026 14:48
How is shipping handled?
Shipping will be charged once I have quality checked things and everything is ready to be shipped. I ship using Pirate Ship to ensure the lowest costs possible.
Last updated: September 03, 2026 14:49
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: September 03, 2026 14:50
What if I got more pin than were unlocked?
If you pledged for more than two pins of either size, there will be a question in your survey where you may indicate if you would like a certificate to use at a later date for any new pin on my shop or if you would like to keep multiple of the same pin.
Last updated: September 25, 2026 07:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.